Monday, March 31, 2014
Posted by: Lorraine Cashman
Year after year, hundreds of proposals
for the annual meeting are submitted in the last two days before the
deadline for submissions; in the last hours, proposals come in by the
minute. 99% of them will come through successfully and
without incident. Still, most years, we stand by the phones in
these last days to solve problems that may arise -- but we're only there during business hours.
you have trouble submitting your proposal, chances are
that you have encountered one of these immediately resolvable issues:
Trouble signing in. If
you used the "reset password" link but you haven't received the
promised email within a few minutes, check your junk mail folder. If the reset message isn't there either, perhaps we have a different email address associated with your account; try checking alternate or former email addresses, if you can.
Trouble with the "Submit" button on the proposal form. When
you hit "Submit," you should see a confirmation page. If instead it
seems that nothing happens, scroll to the top of the form to look for an
error message—you may have missed a required field. (We have no control
over the appearance of the error message, which is determined by our
service provider.) Whether or not there is an error message, you should
also "request a new math problem" to reset the validation code before
you hit Submit again.
An error message that says "Or leave the field blank." This intermittent problem has been reported; it goes away if you request a new math problem, answer it, and hit submit.
High traffic errors.The high volume of proposal submissions sometimes leads to error messages concerning processing errors on the website. Those frequently resolve themselves if you wait and try again later.
Other troubleshooting tips, both for signing in and for issues related to the proposal process, are available in FAQ.
If you run into a problem that isn't so easily resolved, don't worry, but do
send us an email right away. We will return during business hours and
we'll make sure that all issues involving good-faith attempts to submit
proposals on time are sorted out.