Friday, March 29, 2013
Posted by: Lorraine Cashman
Year after year, hundreds of proposals for the annual meeting are submitted in the last two days before the deadline for submissions; in the last hours, proposals come in by the minute. The vast majority of them will come through successfully and without incident. Nevertheless, most years, we stand by the phones in these last days to solve problems that may arise, but this year the final days fall on the weekend.
If you have trouble submitting your proposal this weekend, chances are that you have encountered one of these immediately resolvable issues:
Trouble signing in. If you used the "reset password" link but you haven't received the promised email within a few minutes, check your junk mail folder.
Trouble with the "Submit" button on the proposal form. When you hit "Submit," you should see a confirmation page. If instead it seems that nothing happens, scroll to the top of the form to look for an error message—you may have missed a required field. (We have no control over the appearance of the error message, which is determined by our service provider.) Whether or not there is an error message, you should also "request a new math problem" to reset the validation code before you hit Submit again.
Other troubleshooting tips, both for signing in and for issues related to the proposal process, are available in FAQ.
If you run into a problem that isn't so easily resolved, don't worry, but do send us an email right away. We will return during business hours and we'll make sure that all issues involving good-faith attempts to submit proposals on time are sorted out.